Refund policy

Returns & Refunds

We want you to be happy with your LUNERA order.

Unopened and unused products may be requested for return within 7 days of delivery. Products must be in their original condition and packaging.

For hygiene and safety reasons, opened or used mascara products cannot be returned for change of mind.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible with your order number and photos of the issue. We will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

To request a return or refund, please contact us through the contact details provided on our store.